Get WordPress Website Support & management services.

• We offer 24/7 support. Because Triolutions was built around a 100% remote work environment, we have staff working from here in the US and across the globe.
• We let our customers speak for themselves. Our team’s highest priority has always been to make customers happy. We strive hard to keep our customers and to keep them happy, we think you’ll be pleasantly surprised to work with us.
• We have a white-label partnership program. Triolutions has an in-house design and development team, offering a simple and effective white-label solution. If you have clients or customers who need ongoing website edits, performance enhancements, additional security or any kind of regular maintenance, we’ll step in as your background technical partner.
• Our founders all have more than 20+ years of background in the IT industry.

Truth. Unlimited really is unlimited when it comes to the edits we provide. We don’t like to short change people, so we just ask them to pay for their monthly subscription and we provide the technical support. Simple.

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EXAMPLE 1

• Included: You want us to change out the logo with one that you provide.
• Not included: You want us to edit your logo image.

EXAMPLE 2

• Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
• Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

• Included: You want us to install and set up a plugin to use its built in functionality.
• Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

• Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
• Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan. Contact us to know more

Once you sign up for a care plan that you think is right for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented within 48 hours.

There are many factors to consider before actually starting to protect your site, so take our time and make sure this is done right instead of risking potentially compromising your website.

We work with various security companies to bring premium WordPress security to your website! Get started with our Standard Plan or Pro Plan and we’ll implement the plugin and optimize it for your unique site to give you the best possible coverage.

We’ll also implement additional security across your WordPress dashboard and server as needed. These security measures are unique for every website we work with, which means a customized solution for everybody.

With our 24/7 WordPress security service, we work with various premium WordPress security providers to secure your website! Get started with our Standard Plan or Pro Plan and we’ll implement the plugin (a $297 value) and optimize it for your site with settings unique to your site to give you the best possible coverage.

Partner with us and feel the confidence of knowing your website will be handled by a team with a perfect record. We’ve managed to prevent our websites and from being successfully hacked.

Yes, we do! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Pro Plan Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure and running smoothly.

Our care plans cover only one single site. If you have multiple sites as subdomains of a site (e.g. example.com or subdomain.example.com or example.com/shop etc) they still count as separate sites. If you have 2 or more websites that you’d like us to manage, you’ll need to purchase additional plans, one for each site. You are more than welcome to choose different plans for each website or subdomain.

We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet.

Our team is distributed, meaning we work from around the globe! Our core team is local to the US while some of our employees are international and work remotely. This gives us the ability to provide 24/7 service. If your website crashes in the middle of the night, someone on our team will be notified within 15 minutes, the issue will be addressed and your site will be back up ASAP.

This varies on the time of day and day of the week, but most are responded to within a couple hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer for a long list of edits or more complex changes. For priority support (most single-request tickets are solved within 3-6 hours), feel free to upgrade to our Pro Plan.

Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.

Yes! Just get started with our Pro Plan and we’ll have your site cleaned up within 24 hours.

We do not have to move your website to implement our care plans. If for some reason you would like to migrate to a different host and you are in the Pro Plan then we will do the migration for you.

If you need us to provide edits to your website, you’ll need to upgrade to our Standard Plan or Pro Plan. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when it comes to security and website speed, one-time changes are simply not effective. We want to provide ongoing support to get your WordPress site secure and running, then keep it that way.

There are a few reasons for this:

1. Sometimes plugin updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site.
2. Batching more updates together means an easier manual review. That in turn means a lower probability that something bad will happen or break your website.
3. We’ll be doing all these updates on the weekend when most websites receive less traffic. That means a safer environment and minimal issues for your visitors.

We always make an exception for more major plugin updates, such as WooCommerce. When major updates come out for this, we’ll make the updates far more slowly to ensure that your website remains running smoothly without any hiccups.

We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email and livechat. While we don’t offer phone support, we’ve made customer service a huge priority here at Triolutions and you’ll find both our email and livechat support fast, effective and friendly!

Of course! We urge everybody to start with a monthly plan so you can get to know us and how we work. Handing over the keys to your website is a big deal so our highest priority is to build a strong relationship with you.

Once you’ve worked with us for a bit and know how awesome we are, you can take advantage of our discounted pricing and move over to a yearly plan anytime. Just email us or hop into livechat and we’ll make it happen. It’s that easy.

Yes, we do offer custom development too, in fact we have developed many websites from scratch. If you have a project that requires custom work, we’re happy to do it.

Contact us to get a detailed no obligation price estimate for your requirement.  We will send you a Scope of Work detailing the work we will do on the project and an estimated cost for it, along with a completion date and once we have your approval we will get right down to it.

• eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc)
• Membership (MemberPress, Restrict Content Pro, s2 Member, etc)
• Learning Management (LearnDash, LifterLMS, Sensei, etc)
• Multilingual (WPML, Polylang, qTranslate-X, etc)
• Outside API/software integrations
• Multisite installations (including subsites of a multisite network)

Yes, we do! We manage many of those! With multisite installations, each site in the multisite setup needs to have its own care plan.